UNCW Business Affairs - UNCW One Card - Frequently Asked Questions

Frequently Asked Questions

About My UNCW One Card

1. How do I pay for my UNCW One Card?
2. How much does a replacement UNCW One Card cost?
3. What if my UNCW One Card is lost or stolen?
4. If I forgot my card, can I get a temporary card?
5. What are departmental cards?

Seahawk Buck$

6. What are Seahawk Buck$?
7. Where can I use my Seahawk Buck$?
8. How can I deposit money on my Seahawk Buck$?
9. I am an employee. Can I use payroll deduction to deposit funds on my Seahawk Buck$?
10. Can I withdraw money from my Seahawk Buck$?
11. How can I close my Seahawk Buck$?
12. How do I know how much money is left on my Seahawk Buck$?

Meal Plans and Food

13. What are Food Dollars, and where can I use my Food Dollars?
14. What is the advantage of meal plans?
15. How do I sign up for a meal plan or add Food Dollars to my current meal plan?

Door and Gate Access

16. How can I get door access privileges on my UNCW One Card?
17. What should I do if my UNCW One Card does not work in the Student Recreation Center?
18. Why won't my UNCW One Card work in the parking gates?

1. How do I pay for my UNCW One Card?

The UNCW One Card is automatically charged to the Student Account which may be paid in King Hall. All other cards must be paid for in the Auxiliary Services Office upon receiving the card. The cost is $20.00.

2. How much does a replacement UNCW One Card cost?

All replacement cards are $20.00.

For students, the charge will be charged to your Student Account .
For faculty/staff, the charge must be paid by cash, check or credit card.

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3. What if my UNCW One Card is lost or stolen?

Lost or stolen cards should be reported immediately so that the card may be deactivated. You can report your lost or stolen card by :

Going online at uncwonecard.blackboard.com to suspend your card, or
By visiting or calling the Auxiliary Services office at 910-962-3560 during normal business hours, or
By visiting or calling University Police at 910-962-2222 if outside normal business hours.

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4. If I forgot my card, can I get a temporary card?

Yes, you may request a temporary card. Proper ID is needed when requesting a temporary card. The temporary card is valid for 3 days from the time it is requested. The temporary card must be returned to reactivate your UNCW One Card. Cardholders who do not return temporary cards will be charged $20.00

5. What are departmental cards?

Departmental copy accounts are credit accounts issued to each department to make photocopies. These accounts have credit limits that are issued by Dittos, The Copy Spot. For more information on these accounts, please contact Dittos, The Copy Spot at 910-962-3083.
The departmental charge account is an account requested by a dean, vice chancellor, provost or the chancellor. The account enables a department to charge meals or other various items to be billed to the department. Most departments use these cards when they are hosting guests on campus. The cards may be specified for use for copying, meal charges, or building access.

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6. What are?

The Seahawk Buck$ account is a flexible spending account, available to all cardholders (students, faculty and staff, alumni, retirees, trustees, family members, and guests). Seahawk Buck$ turn your UNCW One Card into an on-campus debit card. Seahawk Buck$ eliminate the need to carry cash on campus.

7. Where can I use my ?

Seahawk Buck$ can be used at any point-of-sale location on campus!

Campus dining locations
Student Recreation Center
iPrint and Dittos
Outdoor Discovery
Randall Library
Office of the Registrar
Student Health and Pharmacy Services
Seahawk Mail
Sharky's Box Office
- Movie Tickets
- Safe Ride Vouchers - These are discounted taxi cab tickets. The UNCW One Card permits you to purchase 5 safe ride vouchers per month. If questions, please contact Sharky's Box Office directly at 910-962-4045.
Sharky's Game Room
UNCW Bookstore
- All purchases including the Textbook Reserve Program (TRP) - This is a convenient, easy way to ensure that a student will have all of his/her textbooks. The program allows a student's textbooks to be reserved according to his/her class schedule simply by depositing a minimal amount into the Seahawk Buck$ account.
Vending machines and more

8. How can I deposit money on my ?

Transfer funds using your Seahawk Card or other bank card to your Seahawk Buck$ account.

You may also make deposits to your (or your student's) Seahawk Buck$ account:

With a Visa/MasterCard via our Seahawk Buck$ Online Management Center at uncwonecard.blackboard.com.
With cash, check, Seahawk Card or other bank card in the Auxiliary Services Office in the Warwick Center
With cash or check, at the Seahawk Station Convenience Store
With cash, at all campus VTS locations (Library VTS, Warwick Center VTS)
During orientation sessions for parents
By mailing a check to:

9. I am an employee. Can I use payroll deduction to deposit funds on my ?

Yes, you may elect to have payroll deduction. Simply fill out a payroll deduction form at Human Resources, and you can have funds automatically put into your Seahawk Buck$ on every payday.

10. Can I withdraw money from my ?

No, you are not permitted to withdraw monies from your Seahawk Buck$ account.

11. How and when can I close my ?

All cardholders are responsible for closing their account if they wish to be refunded. To close a Seahawk Buck$ account, the cardholder must fill out a Seahawk Buck$ Refund Request Form and return it to the Auxiliary Services Office. When a Seahawk Buck$ account is closed, refunds will be given for a balance greater than $5.00. Refunds are adjusted for any outstanding charges on the student's account.

The account may be closed at anytime - if there is a balance greater than $5.00; however, once the account is closed, it may not be re-opened until the next semester. All refunds are subject to the student's account receivable, and all checks are mailed to the permanent mailing address.

12. How do I know how much money is left on my ?

The student's balance is shown every time the UNCW One Card is used. The student may also check his or her balance in any VTS machine, the BookStore Mini or the Auxiliary Services Office, or via the Seahawk Buck$ Online Management Center at uncwonecard.blackboard.com.

13. What are Food Dollars, and where can I use my Food Dollars?

Food Dollars work as a debit card and may be used at any food service location on campus, but may NOT be used in vending machines.

14. What is the advantage of meal plans?

When a student is on a meal plan and uses his/her food dollars, the student is not charged tax. When a student is on a meal plan, he/she can only use those monies for campus dining locations. For more information on campus dining, please visit www.uncw.edu/ba/food_services/.

15. How do I sign up for a meal plan or add Food Dollars to my current meal plan?

You can do this by logging on to SeaPort at http://seaport.uncw.edu/. Then follow these steps:

Click on the student tab
Maximize the Auxiliary Services channel (Parking and Meal Plans), located on the left side of the page
Select Meal Plans
Follow the step-by-step process

16. How can I get door access on my UNCW One Card?

Door access will only be granted upon receiving an Academic Door Access Request Form signed by the authorized personnel for that building/department.

17. What should I do if my UNCW One Card does not work in the Student Recreation Center?

If your UNCW One Card does not work in the Student Recreation Center and you are a full-time permanent faculty/staff or a student, please call the Auxiliary Services office at 910-962-7752 or simply stop by our office, and we will fix your card.

18. Why won't my student UNCW One Card work in the parking gates?

Only permanent university employees who have paid for and obtained their current parking permit are allowed to access the parking gates. If you are a permanent university employee and have purchased a parking permit, and your card will not work in the parking gates, please telephone the Auxiliary Services office at 910-962-4070, or simply stop by our office and we will fix your card.