Unified Messaging (UM) is an assortment of messaging tools in one package that enhance communications and productivity. UM combines voicemail and e-mail. Your voicemail and e-mail will be retrievable via your phone but will also show up in your e-mail inbox and can be retrieved/forwarded/deleted.
Getting Started
Intro to Unified Messaging (PDF)
Voicemail Quick Reference Guide (PDF)
Web Portal Access - Manage your voicemail online
Optional Outlook Plug-In
(Multi-functional player which allows you to listen to voicemail messages in Outlook)
Individuals interested in using the Outlook plug-in are strongly encouraged to attend an "advanced features" workshop (see workshop schedule under "Getting Started"). To register for an advanced features workshop, contact the TAC at 910-962-HELP.
Outlook Plug-In Installation Instructions (PDF)
Download the Outlook Plug-In here (Please read plug-in installation instructions first.)
Advanced Features
Unified Messaging includes the following optional advanced features, among others:
- Find Me - Redirects your unanswered calls
- Notify Me - Sends a notification when you receive a message or by caller's request
- Call Me - Notifies you to log in to your mailbox and review message
Unified Messaging Advanced Features (PDF)
To activate any of these optional features or to register for a workshop, contact the Technology Assistance Center (TAC) at tac@uncw.edu, or 910-962-HELP (4357).
