This document states the overarching policies and guidelines for the responsible management and administration of the University of North Carolina at Wilmington's information technologies resources. This is not a comprehensive document covering all aspects of responsible management, but instead focuses on a select set of core resources vital to the user community. These policies and the specific related provisions are intended to establish a framework of principles and operational procedures to ensure the efficient management of IT resources consistent with the mission and goals of the University.

These policies and procedures reinforce the essential role that information technology plays in the academic and administrative functions of the institution. These policies also complement the principles framing the university's IT strategy:

• Universal access
• User-centered supportive environment
• Sustainable quality IT infrastructure
• Baseline standardization
• Technology literacy

Policy

General Statement

The information technologies and support services of the University of North Carolina at Wilmington are powerful resources, shared among all members of the campus community. These resources are, however, valued by the campus community only to the degree that they support the teaching, learning, instructional, research, administrative, and service activities of the University. These resources are used by and accessible to a large number of authorized users and provide services integral to the mission of the University. It is essential, therefore, that these resources be managed effectively to ensure maximum availability, accessibility, and operational efficiency. The Vice Chancellor of the Information Technology Systems Division is charged with managing the processes that lead to the strategic alignment and integration of campus IT resources.

These guidelines and policies are designed to:

• Ensure the allocation and prioritization of technology and support resources consistent with the mission and programmatic goals of the University
• Establish baseline standards for technology-related products which facilitate collaboration and allow for information sharing through a common set of compatible products and protocols
• Maximize the impact of university resources through effective and efficient use of staffing
• Establish practices and processes which enhance the productivity, efficiency, and programmatic effectiveness of the University's information technology support personnel
• Maintain optimum security and integrity of systems, accounts, and data
• Leverage the purchasing power of the University for information technology resources through negotiated volume discounts for hardware, software and network products, contract services, and maintenance agreements
• Ensure business continuity and disaster recovery capabilities of core campus systems and services
• Preserve and protect data and the electronic computing and communication systems of the University
• Ensure that IT management policies and standards established by the North Carolina legislature, UNC Board of Governors and UNC President's Office and the UNCW Board of Trustees are fully implemented.

Members of the campus community are expected to be familiar with these policies and guidelines and to conduct themselves and the operations of their academic and administrative units in accordance with them. The use of any of UNCW's information technologies or support services shall constitute an agreement on behalf of the user to abide by the provisions of this policy and the principles and guidelines contained herein. Failure to conduct oneself in compliance with appropriate policies and guidelines may result in a reduction of services or a denial of access to information technologies and support services and/or other actions in accordance with appropriate University rules and regulations.

Principles and Guidelines

UNCW has instituted policies and guidelines in a number of areas that address specific issues and concerns related to the management of information technology resources. As a matter of principle, members of the university community should familiarize themselves with these policies and act in accordance with the guidelines and provisions therein.

Policies addressing the management of specific core IT resources can be found by clicking on the appropriate link below:

ITS 2.1 - Personal Computing Technology and User Support Services
ITS 2.2 - Networked Systems and Servers Standards and Management
ITS 2.3 - Network Standards and Management
ITS 2.4 - Classroom Instructional Technology Baseline Standards
ITS 2.5 - Lifecycle Replacements and Surplus Equipment
ITS 2.6 - Telecommunication Standards and Practices
ITS 2.7 - Campus Electronic Resources Disaster Recovery Plan
ITS 2.8 - Broad Impact Systems and Software
ITS 2.9 - Technology Consultants and Support Personnel: Consulting and Coordination Requirements
ITS 2.10 - Access to Information Resources and Data
ITS 2.11 - Audiovisual and Media Services and Equipment
ITS 2.12 - Campus Web Resource Policy and UNCW Web Style Guide
ITS 2.13 - Management of Budgetary and Fiscal Resources for Information Technology
ITS 2.14 - Information Technology Infrastructure Construction and Renovation Guidelines